We follow the Balanced Scorecard framework for goal setting and cascade. BSC balances financial metrics with non-financial perspectives, such as customer satisfaction, internal processes, and learning and growth, to provide a comprehensive view of organisational performance and drive long-term success.

The leadership team cascades the Enterprise Balanced Scorecard using the BSC-SDM (Strategy Deployment Matrix) tool at the function / BU level. This is further cascaded to every employee, and hence the goals of individuals are aligned with the organisation’s objectives.

Our performance-linked variable plan ensures that we are creating a performance-driven culture in the organisation. The performance payout is a factor of the organisation's performance, BU/function performance and individual performance.
 

We aspire to create an engaging work environment for our employees through alignment with organisation objectives, recognition, learning, and growth.

We measure engagement through formal and informal mechanisms. We conduct an employee engagement survey in collaboration with an external partner every alternate year. We measure various dimensions of our environment that impact engagement, like:

• Employer brand
• Career & development
• Collaboration
• Customer focus
• Decision making
• Diversity & inclusion
• Empowerment/autonomy
• Enabling infrastructure
• Say, stay, strive
• Manager
• Performance management
• Rewards & recognition
• Senior leadership
• Talent & staffing
• Well-being
• Work tasks