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Maine
desh ka namak khaaya hai. Even in this day
and age of mercenary materialism and unmitigated
cynicism, these simple words have an earthy appeal
that goes straight to the heart. For cached in
this phrase lie all those old-world sentiments
of honesty, integrity and loyalty not to
mention patriotism that stir the soul.
And it is this aspect of patriotism that salt
brand Tata Salt has relevantly touched upon in
its latest advertising campaign (created in sync
with the brand's new positioning line of Desh
Ka Namak by Bates India), unveiled in mass
media to coincide with Independence Day.
What
is heartening about the Tata Salt campaign is
that in terms of execution, it has steered clear
of the 'drum-roll and tricolour' trap. Instead
of doing the predictable wearing-your-patriotism-on-your-sleeve
routine, the campaign celebrates the 'everyday'
nature of patriotism, highlighting small deeds
of selflessness that reflect a respect for the
greater good. In the process, the campaign rises
from being solely about Indianness to being about
good citizens.
A
brief look at the campaign which consists
of one 'montage film' and six 'extract films'
will explain the point. The ads essentially
draw from the integrity of the man-in-the-street
to showcase noble acts of duty that easily get
taken for granted. So, for instance, there is
this lady doctor who, at the end of a tiring day,
decides to see that 'one more patient'
even though it's well past her consultation time.
Then the railway linesman who, sheltering under
an umbrella to keep out the torrential rains,
methodically checks every nut, bolt and plate
on a railway track (he even turns down an invitation
to warmth and tea from a colleague, as he goes
about his job). Or the elderly taxi driver who
graciously turns down a 'reward' from a passenger
who, while alighting from the cab, had left her
cellphone behind (which the driver has subsequently
returned). Or the traffic policeman who sternly
declines a bribe from the driver of a car he has
pulled up for some offence. One telling shot has
a passerby taking the extra effort to shut a 'leaky'
roadside tap
The
lyrics in the background score form an anthem
that brings the idea to life. De de, de de,
khud ko de de, desh ke naam pe de/Farz apna tu
nibha le, poore jee-jaan se de/Katra-katra desh
ke kaam aayega/Jitna tu dega, tujhko phir se yeh
mil jaayega/De de, de de, khud ko de de, desh
ko vaada de/Yaad rahe, namak desh ka khaaya hai
The
interesting thing about the campaign is that at
no point does the advertising explicitly say that
the Rs 160-crore brand is the desh ka namak
that is only implied. For instance, even the voiceover
at the end of the commercials merely says: Aisa
kharaa namak jiska kharaapan desh ke karodon logon
mein chhalakta hai.
However,
the brand is able to carry off the non-verbalised
claim of desh ka namak by virtue of being the
market leader in the 5.2-million-tonnes per annum
Indian salt market, with a 17-per-cent market
share. And if one were to take the branded salt
market alone (at 1.5 million tonnes per annum),
Tata Salt has an even more respectable 37-per-cent
market share, stretching a lead over rivals Annapurna,
Captain Cook and Dandi. Incidentally, there are
some 115 national and local brands currently jostling
in the Indian market, a function of the extremely
low barrier-to-entry this industry offers.
Looking
at it, Tata Salt's new positioning is a means
of reinforcing that leadership position in the
quest for new consumers. Reasons are not hard
to find. The overall salt market in India has
been stagnating for sometime now (beyond a point,
you can't get the population to consume more salt,
and there is no such thing as a 'non-salt-consuming'
consumer whom you can hope to convert), and growth
has been a mere one per cent. However, the branded
salt category has been growing at a healthier
pace (four per cent), which means that consumers
are migrating from the non-branded category.
"Consumers
have begun to recognise the benefits of branded
salt," reveals Kapil Mehan, vice-president,
sales and marketing, Tata Chemicals. "Being
the market leader, we want to grow the market
by enhancing market and mindshare." Obviously,
Tata Salt realises that there's nothing like a
strong 'leadership claim' to meet this end.
The
essence of the Desh Ka Namak campaign seems
to be bolstering mindshare. That explains the
manner in which the advertising taps the "broader
and more fundamental aspects associated with salt",
as Mehan puts it. "The new paradigm is to
bust clutter using an emotional platform, instead
of focusing purely on the functional properties
of salt, which has been the traditional approach
of marketers."
In
the past, Tata Salt too had played upon the rational
'purity' aspect of its offering purity
which it linked to the 'vacuum evaporated technique'
of packaging and the 'saltiest salt' claim of
the brand. However, it's not as if with the new
campaign, the brand has severed all ties with
the purity proposition. It has simply 'grown'
purity to fit both the rational and emotional
manifestations of the word. "This campaign
is all about purity of thought and action, and
is juxtaposed to the purity of the brand,"
says Rajeev Raja, executive creative director,
Bates India.
The
campaign idea itself stemmed from a consumer insight
linked to the idiomatic usage of the word salt.
"If you look at it, salt has great significance
across languages," points out (JS) Mani,
senior vice-president and general manager, Bates
India. "You say someone is 'worth his salt',
you call someone a namak halaal. Salt represents
character in human beings. We saw an inherent
romance in salt that could become a campaignable
idea.
"The
creative idea was actually fairly simple,"
Raja takes up. "Salt is a very basic necessity
a little bit can change the complexion
of food. Now what we did was draw a parallel to
small acts of integrity and loyalty that, collectively,
change the nation. And we linked it to desh
ka namak khaana something like giving
a part of yourself to the nation as a form of
repayment. And desh ka namak tied in with
Tata Salt."
While
on the topic of giving to the nation, in a related
development, Tata Salt has also unveiled a Desh
Ko Arpan programme. Under this programme,
the company, in partnership with Child Relief
and You (CRY), has promised to contribute 10 paise
from every kilogram of Tata Salt sold towards
uplifting the underprivileged girl child. Mehan
reveals that at current sales levels, this would
mean a channeling of upwards of Rs 3 lakh every
month for the cause. "This is our way of
providing consumers with an opportunity to contribute
to a cause."
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